jwi7 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data jwi7 collects from players across Bangladesh, how we use it, who we share it with, how long we keep it, and how you can exercise your data rights at any time.
This Privacy Policy ("Policy") describes how jwi7 ("we", "us", "the Operator", "the Platform") collects, processes, stores, and protects personal data provided by users ("you", "the Player", "Account Holder") when accessing or using the jwi7 website, mobile browser interface, sports betting section, casino lobby, bingo games, payment cashier, and any related services (collectively, "the Services").
By registering a jwi7 account or continuing to use our Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not create an account or use the jwi7 platform.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and jwi7.
SSL-Encrypted Data
All data transmitted between your device and the jwi7 platform is protected by industry-standard TLS/SSL encryption, preventing interception by unauthorised third parties.
Minimal Data Collection
jwi7 collects only the personal data that is strictly necessary to operate the platform, verify your identity, process payments, and meet our legal obligations.
Your Rights Matter
You have the right to access, correct, export, or request deletion of your personal data held by jwi7 at any time by contacting our support team.
Secure Storage
Your personal data is stored on secured servers with access controls, firewall protection, and regular security audits to guard against unauthorised access or breach.
No Unsolicited Marketing
jwi7 will not sell your personal data to third-party marketers. Promotional communications are sent only where you have provided explicit consent or where a legitimate interest applies.
Breach Notification
In the unlikely event of a data breach affecting your personal information, jwi7 will notify affected account holders promptly and take immediate remediation steps.
1. Data We Collect
We collect personal data through registration, ongoing platform use, payment processing, and automatic technical logs.
jwi7 collects personal data in several ways: directly from you when you register an account or contact support; automatically when you use the platform; and from trusted third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include the following.
Registration & Identity Data
When you create a jwi7 account, we collect your full legal name, date of birth, gender, nationality, registered email address, Bangladeshi mobile number, and a username of your choosing. This data is required to create your account, verify your eligibility to play, and maintain the integrity of the platform.
Know Your Customer (KYC) Documents
Before processing your first withdrawal, we are required to verify your identity. This involves collecting copies of government-issued photo identification (National Identity Card or passport), and — where necessary — proof of ownership of your registered payment method (e.g., a bKash or Nagad account confirmation showing your registered name). KYC documents are processed securely and are not retained beyond the period required by applicable regulations.
Financial & Transaction Data
We collect records of all deposits, withdrawals, bonus credits, and wagering transactions associated with your jwi7 account. This includes the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full card numbers or full mobile banking PINs — payment processing is handled by our certified payment partners, who maintain their own data security standards.
Usage & Behavioural Data
When you use the jwi7 platform, we automatically collect information about your interactions, including: pages visited, games played, bet amounts and outcomes, session duration, search queries within the platform, and click-path data. This data is used to improve platform performance, personalise your experience, and — where relevant — identify patterns that may indicate problem gambling behaviour requiring responsible gaming intervention.
Technical & Device Data
We collect technical information about the device and network you use to access jwi7, including: IP address, device type and operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and referring URL. This data helps us maintain platform security, detect fraud, and optimise the platform for the devices most commonly used by our players.
Communications Data
When you contact the jwi7 support team via live chat, email, or any other channel, we retain records of those communications — including the content of your messages and our responses — for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Registration form, KYC upload |
| Contact Data | Email address, mobile number | Registration form |
| Financial Data | bKash wallet reference, transaction amounts in ৳ | Payment cashier, processor feed |
| Usage Data | Games played, bets placed, session length | Automatic platform logging |
| Technical Data | IP address, device type, browser version | Automatic server logging |
| Communications Data | Live chat transcripts, support emails | Support channel interaction |
2. How We Use Your Data
jwi7 uses your personal data only for the purposes listed below. We do not use your data in ways that are incompatible with those stated purposes.
The legal bases on which jwi7 processes your personal data are: (a) contractual necessity — processing required to provide the Services you have signed up for; (b) legal obligation — processing required to comply with applicable laws, including anti-money-laundering (AML) and age-verification requirements; (c) legitimate interests — processing that serves jwi7's reasonable operational interests where those interests are not overridden by your rights; and (d) consent — processing for optional purposes (such as marketing communications) where you have given explicit consent and may withdraw it at any time.
- Account Management: Creating, maintaining, and securing your jwi7 account; processing login and authentication; enabling account settings and preference management.
- Identity Verification: Conducting age verification and KYC checks to confirm you meet the 18+ eligibility requirement and to comply with AML obligations.
- Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card channels; detecting and preventing payment fraud.
- Platform Operation & Improvement: Delivering games and betting markets; troubleshooting technical issues; analysing usage patterns to improve platform features and game selection.
- Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; applying deposit limits, cool-off periods, or self-exclusion measures where appropriate or at your request.
- Fraud Prevention & Security: Detecting and investigating suspicious account activity, multi-accounting, bonus abuse, collusion, and other prohibited conduct; maintaining platform integrity.
- Legal Compliance: Retaining transaction and identity records as required by applicable financial regulations; responding to lawful requests from regulatory bodies or law enforcement authorities.
- Customer Support: Responding to your queries, resolving disputes, and maintaining records of communications for quality assurance purposes.
- Marketing Communications (with consent): Sending you personalised promotional offers, seasonal bonuses (e.g., BPL season promotions, Eid offers, Pohela Boishakh specials), and platform updates — only where you have opted in. You may unsubscribe at any time.
3. Cookies & Tracking Technologies
jwi7 uses cookies and similar technologies to keep the platform functional, secure, and relevant to your preferences.
Cookies are small text files placed on your device by the jwi7 platform when you visit our website. They serve several purposes — from keeping you logged in across a session to helping us understand which parts of the platform are most popular. We also use similar technologies such as web beacons, pixel tags, and local browser storage where appropriate.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing. Cannot be disabled — the platform cannot function without these. | Session / up to 24 hours |
| Functional | Remembering your language preferences, game lobby layout, and notification settings between sessions. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page views, session duration, and feature usage — used to improve the platform. No personally identifiable data is included in analytics reports. | Up to 24 months |
| Security & Fraud Detection | Device fingerprinting and behavioural signals used to detect automated bots, multi-accounting, and suspicious login patterns. | Up to 6 months |
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your jwi7 account. Disabling functional or analytics cookies will not affect your ability to deposit, play, or withdraw, but may reduce the personalisation of your experience.
4. Data Sharing & Third Parties
jwi7 does not sell your personal data. We share it only with carefully selected partners and where required by law.
jwi7 may share your personal data with the following categories of third parties, strictly for the purposes described and subject to appropriate data protection obligations:
- Payment Processors: Licensed payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard) receive the transactional data necessary to process your deposits and withdrawals. They are required by their own regulatory frameworks to maintain strict data security standards.
- Identity Verification Providers: Accredited KYC and AML screening services receive copies of your identity documents and personal details for the purpose of verifying your eligibility and checking against financial crime watchlists.
- Game Software Providers: Third-party game studios (including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) receive your session token and game history data necessary to deliver their games. They do not receive your full name, NID, or payment details.
- Customer Support Platform: Our live chat and ticketing system provider may process your name, email address, and support conversation content in order to deliver support services on our behalf.
- Regulatory Authorities: jwi7 will disclose your data to relevant regulatory bodies, law enforcement agencies, or financial intelligence units (including the Bangladesh Financial Intelligence Unit, BFIU) where required by law or where we have a legitimate legal obligation to do so. Such disclosures are made only to the extent required and with appropriate safeguards where possible.
- Fraud Prevention Networks: In cases of confirmed or strongly suspected fraud, account details may be shared with shared fraud prevention databases to protect the platform and other players from harm.
International Data Transfers: Some of our third-party service providers operate servers outside Bangladesh. Where your data is transferred internationally, we ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
We Never Sell Your Data
jwi7 does not sell, rent, or trade your personal data to any third-party advertiser, data broker, or marketing network. Your data is shared only to deliver the services you have signed up for, process your payments, meet our legal obligations, and keep the platform secure.
✅ No third-party ad targeting
✅ No unsolicited data sharing
5. Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
jwi7 retains different categories of personal data for different periods, determined by the purpose of collection and applicable legal or regulatory requirements. The following retention periods apply as a general framework:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / KYC regulatory requirements |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | 5 years after account closure | AML regulatory compliance |
| Usage & Behavioural Logs | 24 months from collection | Platform improvement & fraud detection |
| Support Communications | 3 years from last interaction | Dispute resolution & quality assurance |
| Marketing Consent Records | Until consent withdrawn + 1 year | Demonstrating lawful basis for communications |
| Self-Exclusion Records | Indefinite (permanent exclusions) / duration of exclusion + 2 years | Responsible gaming obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
6. Data Security
jwi7 applies multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.
The security of your personal data is a priority for jwi7. We implement the following technical and organisational measures to protect your information:
- TLS/SSL Encryption in Transit: All data transmitted between your browser and the jwi7 platform is encrypted using Transport Layer Security (TLS). This prevents your personal and financial data from being intercepted during transmission.
- Encryption at Rest: Sensitive data stored in jwi7's databases — including KYC documents, hashed passwords, and financial records — is encrypted at rest using industry-standard algorithms.
- Access Controls: Access to personal data within the jwi7 organisation is restricted on a strict need-to-know basis. Only staff members who require access to personal data to perform their specific job functions are granted that access, and all access is logged and audited.
- Password Security: jwi7 stores user passwords as salted cryptographic hashes. We never store or transmit passwords in plain text. We strongly encourage all players to use a unique, strong password for their jwi7 account and to enable SMS two-factor authentication.
- Firewall & Intrusion Detection: The jwi7 platform is protected by web application firewalls (WAF) and real-time intrusion detection systems (IDS) that monitor for and block suspicious traffic patterns, DDoS attempts, and known attack signatures.
- Regular Security Audits: jwi7 conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in the platform.
- Incident Response: In the event of a security incident or data breach, jwi7 has an incident response plan in place to contain the breach, assess its scope, notify affected players, and report to relevant authorities within applicable legal timeframes.
7. Your Data Rights
As a jwi7 player, you have a range of rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting our support team.
Subject to applicable law and certain limited exceptions (for example, where retaining data is required to comply with a legal obligation), you have the following rights in relation to your personal data held by jwi7. To exercise any of these rights, please contact the jwi7 support team via live chat — our support email is listed in the footer below as plain text for reference.
Right of Access
You may request a copy of all personal data jwi7 holds about you. We will respond within 30 days of receiving a verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may request that we temporarily halt processing of your data while a query or complaint about its accuracy or use is under review.
Right to Data Portability
You may request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
Right to Object
You may object to our processing of your data on the basis of legitimate interests — including profiling for marketing purposes — at any time.
Withdraw Marketing Consent
If you previously opted in to receive promotional communications, you may withdraw that consent at any time via your account settings or by contacting support.
Right to Complain
If you believe jwi7 has not handled your personal data in accordance with this Policy, you have the right to raise a formal complaint with us or with a relevant supervisory authority.
8. Policy Updates & Contact
This Policy may be updated periodically. Significant changes will be communicated to registered players by email or platform notification.
Changes to This Policy
jwi7 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — for example, introducing a new category of data collection, a new third-party sharing arrangement, or a significant change to retention periods — we will notify registered account holders via the email address on file or via a prominent notice on the jwi7 platform before the changes take effect. The "Last Updated" date at the top of this page will always reflect when the most recent revision was published.
Your continued use of the jwi7 platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you should close your account and cease using the Services before the revised Policy takes effect. To close your account, please contact our support team via live chat.
Minor Updates
We may make minor, non-material updates to this Policy — such as correcting typographical errors, clarifying existing language, or updating third-party provider names — without prior notice. These minor edits do not change the substance of our data processing practices and do not require fresh consent from existing players.
How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jwi7 handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week via live chat on the platform. Our support email address is displayed in the footer of every page on this site — please note it is shown as plain text only and is not a clickable link. We aim to respond to all privacy-related queries within 5 business days.
Your Privacy Is Safe With jwi7
Ready to start playing? Explore the jwi7 Casino lobby, check out cricket betting markets, or browse our FAQ for more answers. All player data is protected under this Policy. 18+ only — please play responsibly.